Got a Problem? - Complain Online

posted: 27/05/2009

A new website has been launched for anyone to use to help you make and follow up complaints about most day to day problems. The website, disputer, is a UK secure site which has  sections for complaints about home, travel, public services, and personal complaints (eg employment). They describe disputer as 'the simple way to handle and resolve your complaints.'

Home covers water, gas, electricity, broadband, cable, satellite, mobiles, repairs, tenancy;

Public Services covers local government, benefits, NHS, housing associations, police;

Travel covers airlines, cars, insurance, trains, travel agents, hotels, buses, holidays, parking;

Personal Disputes and Complaints covers i am owed money, personal disputes, business disputes, neighbourhood, employment.

The website is very new and some of the sections are not yet working.

Disputer - 3 steps to satisfaction

1. free registration - enter your complaint details at no charge into our automated case builder and send off to the organisation in question.
2. No charge recommendations - disputer will automatically recommend when you need to escalate your case, and knows the best complaints procedure.
3. get the justice you deserve - reach a resolution to your complaint, or send an e-file of your complete case to the regulatory body at no cost.

There is a section for you to learn how to make disputer work for you.
 

It has top complaining tips and a disputer community.

If you need advice about a specific consumer rights issue or any other legal issues, you can ask Which? legal services.

The site includes Lisa, a virtual consumer rights advisor, to assist you in understanding your consumer rights.

 Disputer

 

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