Hospital Complaints and North Manchester
posted: 21/04/2011
Channel 4 TV’s Dispatches programme last week reported long waits and poor care of some people using North Manchester General Hospital’s Accident & Emergency and the associated Medical Assessment wards.
The TV undercover investigation did not look into HIV treatment and care at the hospital, which is a regional centre of HIV care excellence.
The Care Quality Commission has now been asked to investigate the problems in Accident and Emergency and Medical Assessment Unit care. The local NHS watchdog, Manchester LINks say “We would encourage the public to contact their local LINks at any time if they have a concern or to report such instances as seen on the Channel 4 programme last night without delay. Your local LINks will be able to investigate with the help of the Care Quality Commission and local Joint Health Overview and Scrutiny Committees. Your identity will always be protected and all information you provide treated confidentially when going through LINks.”
If you have any experiences you would like to tell Manchester LINks about regarding North Manchester General Hospital or any other Manchester Hospital, please contact Danny on 0161 874 2189 or email him.
Making complaints about the NHS, other hospitals and local social care
Each district has its own NHS LINk watchdog – Find your local LINk here
Manchester LINk
BHA, Democracy House
609/609A Stretford Road
Old Trafford, Manchester
M16 0QA
Contact the Manchester LINk team
Anthony Doggett - LINk Administrator 0161 874 2187
Naheed Akhtar - LINk Manager 0161 874 2188; Mobile:07855 233 462
Danny Gough - Community Engagement Officer 0161 874 2189
Valeska Matziol - Community Engagement Officer 0161 874 2190
Lydia Hurford Cato - Community Engagement Officer 0161 874 2191
email: manchesterlink@theBHA.org.uk
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