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Annual Service User Survey

Earlier in 2010 we asked people using our services what they think of our services. Here's a summary of the highlights.

What You Said About Our Services
We used the online SurveyMonkey service and this worked really well.
 

Almost 200 people had a say
197 people completed the survey and there was a relatively good spread across NW England, as well as from the various groups of people using our services.
 

Overwhelmingly positive
The feedback was overwhelmingly positive, with some really useful suggestions for learning, development and action. You gave us a lot of feedback and we really welcome all the comments and ideas.
 

Some statistical highlights
A massive 95.9 % of respondents rated their overall satisfaction with services as either excellent / very helpful, or helpful.
77.5 % of respondents said that George House Trust either fully or mostly met their needs as an HIV positive person.
85.6% of people were very or quite satisfied that an issue or problem had been dealt with well by staff.
A massive 97.6% of respondents found the staff very helpful or helpful.
Volunteers also produced excellent satisfaction levels - 88% found volunteers very helpful or helpful .
 

George House Trust 25th year logoImpact highlights
76.8% of people said that using George House Trust services had improved their health and well being a lot, or to some degree.
77.7% of people said that using George House Trust services had helped increase confidence a lot, or to some degree.
87% of people said using George House Trust had increased their awareness of HIV and related issues.
47% of respondents had been helped to try volunteering, education and employment opportunities.

Findings and suggestions included

  • Development of gay men’s space
  • Services for people in employment
  • What is there for people living further afield?
  • Valuing the services and support available
  • The positive impact of services
  • The high value placed on one to one support
  • The value of financial support received through George House Trust
     

Action ideas
Many people made comments on services or areas for development, and some of the suggestions for action are :

  • Conduct more research into what employed people want from GHT. If you are interested in being involved in this please let Lynda Shentall know by email, or phone on 0161 274 5652 
  • Be clearer about what we can offer people who live further away
  • Better publicity and communication – we will make improvements on the way we communicate with service users, and make sure everyone has the chance to use everything that is open to them
  • Closing the counselling list for a time. Your survey feedback told us queuing a long time for counselling was stressful. So we have reviewed the service and closed the waiting list for now. We will work through the list and meet the needs of people who have waited a long time.
  • Gay men’s space actions for improvement.
     

Winners of prize vouchers
The 5 winners of the £20 high street vouchers have now received their prizes and our thanks also go to everyone who took part.
 

Want to know more?
If you want to discuss the survey feedback or to know more then please contact Lynda Shentall Director of Services at George House Trust by email or phone 0161 274 5652.