SMART - Service Monitoring and Review Team

To ensure we listen to our service users needs and obtain feedback, we hold a monthly Service Monitoring and Review Team (SMART) meeting.

This group has around 20 service users, representing the broad range of our service users.

Feedback from the group is presented directly to the Trustees and reviewed regularly by the management team to influence what we do and how we do it.

Topics regularly reviewed by the group include:

• Website
• Group Spaces
• Campaigns
• Events and courses
• Methods of obtaining service user feedback

We have enough SMART members right now but if you are interested in taking part in the future please contact Lynda Shentall on 0161 274 4499 or email Lynda@ght.org.uk.

SMART meeting dates and times in 2011

• January - Monday 24 January                  1.30pm - 4.30pm
• March - Monday 30 March                        1.30pm - 4.30pm
• June - Monday 13 June                            1.30pm - 4.30pm
• September - Wednesday 14 September    1.30pm - 4.30pm